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The department declined to outline what criteria are used to determine when a piece of personal correspondence should be opened or to say how often or in what volume [[U.S. Customs and Border Protection|Customs]] might be opening mail.<ref name=Mail/> | The department declined to outline what criteria are used to determine when a piece of personal correspondence should be opened or to say how often or in what volume [[U.S. Customs and Border Protection|Customs]] might be opening mail.<ref name=Mail/> | ||
Goodman's story provoked outrage in the [[blogosphere]],<ref>Cole, John (January 9, 2006) [http://www.balloon-juice.com/2006/01/09/your-mail-free-for-government-inspection/ Your Mail- Free for Government Inspection], ''Balloon Juice''</ref> as well as in the more established media. Reacting to the incident, ''[[Mother Jones (magazine)|Mother Jones]]'' remarked "unlike other prying government agencies, Homeland Security wants you to know it is watching you."<ref>Dees, Diane (January 9, 2006) [http://motherjones.com/mojo/2006/01/department-homeland-security-opens-kansas-professors-mail Department of Homeland Security opens Kansas professor's mail], ''[[Mother Jones (magazine)|Mother Jones]]''</ref> | Goodman's story provoked outrage in the [[blogosphere]],<ref>Cole, John (January 9, 2006) [http://www.balloon-juice.com/2006/01/09/your-mail-free-for-government-inspection/ Your Mail- Free for Government Inspection], ''Balloon Juice''</ref> as well as in the more established media. Reacting to the incident, ''[[Mother Jones (magazine)|Mother Jones]]'' remarked "unlike other prying government agencies, Homeland Security wants you to know it is watching you."<ref>Dees, Diane (January 9, 2006) [http://motherjones.com/mojo/2006/01/department-homeland-security-opens-kansas-professors-mail Department of Homeland Security opens Kansas professor's mail], ''[[Mother Jones (magazine)|Mother Jones]]''</ref> CNN observed "on the heels of the [[NSA warrantless surveillance controversy|NSA wiretapping controversy]], Goodman's letter raises more concern over the balance between privacy and security."<ref>[http://quiz.cnn.com/TRANSCRIPTS/0601/12/sitroom.02.html Transcript] {{Webarchive|url=https://web.archive.org/web/20110708171125/http://quiz.cnn.com/TRANSCRIPTS/0601/12/sitroom.02.html |date=July 8, 2011 }} from ''[[The Situation Room with Wolf Blitzer|The Situation Room]]'' (January 12, 2006)</ref> | ||
===Employee morale=== | ===Employee morale=== |
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