National Business Center
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National Business Center (NBC), now known as the Interior Business Center (IBC), is a shared services provider within the U.S. Department of the Interior, offering various administrative services to federal agencies to streamline operations.
Goals
- To deliver high-quality, cost-effective business services to federal agencies.
- To improve operational efficiency through centralized management systems.
- To support mission-critical functions by providing expert administrative support.
Success is measured by customer satisfaction, cost savings, and the performance of services like payroll, acquisition, and financial management.
Organization
The IBC operates as part of the Department of the Interior, with a director overseeing operations. It's structured into multiple service areas like Financial Management, Human Resources, and Acquisition. Funding is derived from service fees charged to client agencies on a fee-for-service model.
Impact and Outcomes
- Quantitative: IBC has achieved significant cost savings for federal agencies by centralizing services.
- Qualitative: It has allowed agencies to focus on their primary missions by handling administrative burdens.
Challenges include adapting to changing federal regulations and ensuring service quality across a diverse client base.
Background and History
Originally established as the National Business Center in 2000 through the consolidation of several service centers within the Department of the Interior, it was renamed to the Interior Business Center in 2012. IBC has grown to support over 150 federal organizations, evolving its services to meet the digital and operational demands of modern government.
Funding: - IBC operates on a full cost recovery model, with funding coming from the fees charged for services provided. - There's no public disclosure of exact funding figures, but operations are sustained by ongoing service revenue.
Implementation
IBC provides services through a network of service areas, employing state-of-the-art IT systems for tasks like payroll, contract management, and financial reporting. The program is ongoing with no specific end date, as its services are integral to federal operations.
Leadership:
The head of the IBC is the Director of the Interior Business Center.
See Also
External Links
Wikipedia Article:
wikipedia:Interior Business Center
Social media
- No specific social media accounts for the Interior Business Center were found.