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On July 22, 2008, in the aftermath of the Southwest Airlines inspection scandal, a bill was unanimously approved in the [[United States House of Representatives|House]] to tighten regulations concerning airplane maintenance procedures, including the establishment of a whistleblower office and a two-year "cooling off" period that FAA inspectors or supervisors of inspectors must wait before they can work for those they regulated.<ref name="ainonline" /><ref>Congress.gov, "[http://hdl.loc.gov/loc.uscongress/legislation.110hr6493 H.R.6493 - Aviation Safety Enhancement Act of 2008]". {{Webarchive |url=https://web.archive.org/web/20211001040721/https://www.congress.gov/bill/110th-congress/house-bill/6493 |date=October 1, 2021 }}.</ref> The bill also required rotation of principal maintenance inspectors and stipulated that the word "customer" properly applies to the flying public, not those entities regulated by the FAA.<ref name="ainonline" /> The bill died in a Senate committee that year.<ref>Congress.gov, "[http://hdl.loc.gov/loc.uscongress/legislation.110s3440 S.3440 - Aviation Safety Enhancement Act of 2008]". {{Webarchive |url=https://web.archive.org/web/20211001040738/https://www.congress.gov/bill/110th-congress/senate-bill/3440 |date=October 1, 2021 }}.</ref> | On July 22, 2008, in the aftermath of the Southwest Airlines inspection scandal, a bill was unanimously approved in the [[United States House of Representatives|House]] to tighten regulations concerning airplane maintenance procedures, including the establishment of a whistleblower office and a two-year "cooling off" period that FAA inspectors or supervisors of inspectors must wait before they can work for those they regulated.<ref name="ainonline" /><ref>Congress.gov, "[http://hdl.loc.gov/loc.uscongress/legislation.110hr6493 H.R.6493 - Aviation Safety Enhancement Act of 2008]". {{Webarchive |url=https://web.archive.org/web/20211001040721/https://www.congress.gov/bill/110th-congress/house-bill/6493 |date=October 1, 2021 }}.</ref> The bill also required rotation of principal maintenance inspectors and stipulated that the word "customer" properly applies to the flying public, not those entities regulated by the FAA.<ref name="ainonline" /> The bill died in a Senate committee that year.<ref>Congress.gov, "[http://hdl.loc.gov/loc.uscongress/legislation.110s3440 S.3440 - Aviation Safety Enhancement Act of 2008]". {{Webarchive |url=https://web.archive.org/web/20211001040738/https://www.congress.gov/bill/110th-congress/senate-bill/3440 |date=October 1, 2021 }}.</ref> | ||
In September 2009, the FAA administrator issued a directive mandating that the agency use the term "customers" to refer to only the flying public.<ref>{{cite news |title=FAA will stop calling airlines 'customers' |work= | In September 2009, the FAA administrator issued a directive mandating that the agency use the term "customers" to refer to only the flying public.<ref>{{cite news |title=FAA will stop calling airlines 'customers' |work=USA Today |date=September 18, 2009 |url=https://www.usatoday.com/travel/flights/2009-09-17-faa-airline-customers_N.htm |access-date=October 17, 2009 |agency=Reuters |archive-date=December 24, 2010 |archive-url=https://web.archive.org/web/20101224184815/http://www.usatoday.com/travel/flights/2009-09-17-faa-airline-customers_N.htm |url-status=dead }}</ref> | ||
===Lax regulatory oversight=== | ===Lax regulatory oversight=== |
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