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Army & Air Force Exchange Service: Difference between revisions
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==Civilian leadership== | ==Civilian leadership== | ||
[[File:Exchange_Director-CEO_Tom_Shull_2020.jpeg|alt=|thumb|Tom Shull, Director & CEO of AAFES since 2012]] | [[File:Exchange_Director-CEO_Tom_Shull_2020.jpeg|alt=|thumb|Tom Shull, Director & CEO of AAFES since 2012]] | ||
In 2012, [[Tom Shull]] became the Exchange's first civilian director/CEO, having previously served as an executive with [[Wise Foods]], [[Hanover Direct]], [[Barneys New York]] and Meridian Ventures. A [[United States Military Academy|West Point]] graduate, Shull served as an [[Infantry Branch (United States)|infantry]] [[company commander]] and held assignments at the [[White House]] and [[United States National Security Council|National Security Council]].<ref>{{cite web|date=27 March 2013|title=Civilian CEO moves to modernize military's retail business|url=https://www.latimes.com/business/la-xpm-2013-mar-27-la-fi-military-retail-ceo-20130328-story.html|website= | In 2012, [[Tom Shull]] became the Exchange's first civilian director/CEO, having previously served as an executive with [[Wise Foods]], [[Hanover Direct]], [[Barneys New York]] and Meridian Ventures. A [[United States Military Academy|West Point]] graduate, Shull served as an [[Infantry Branch (United States)|infantry]] [[company commander]] and held assignments at the [[White House]] and [[United States National Security Council|National Security Council]].<ref>{{cite web|date=27 March 2013|title=Civilian CEO moves to modernize military's retail business|url=https://www.latimes.com/business/la-xpm-2013-mar-27-la-fi-military-retail-ceo-20130328-story.html|website=Los Angeles Times|access-date=10 October 2020}}</ref> Historically, the Exchange had been run by a two-star general with experience in supply and logistics. <ref>{{cite web|date=20 March 2018|title=Greenwich resident leads military retailer to top industry rankings|url=https://www.greenwichtime.com/business/article/Greenwich-resident-leads-military-retailer-to-top-12767809.php|website=[[Greenwich Time (newspaper)|Greenwich Time]]|access-date=24 May 2023}}</ref> | ||
In his tenure, Shull has emphasized merchandising national brands, expanding Express convenience stores, strengthening the Exchange's online presence and reducing costs to increase earnings and the dividend paid to military quality-of-life programs from those earnings.<ref name="The Army & Air Force Exchange 2022 Mission Report" /><ref>{{Cite web |last=Debter |first=Lauren |date=7 July 2023 |title=Why It Took a Civilian to Save the Military's $8.5 Billion Retail Operation |url=https://www.forbes.com/sites/laurendebter/2023/07/07/why-it-took-a-civilian-to-save-the-militarys-85-billion-retail-operation/?sh=6c2948303e2e |website=Forbes.com}}</ref> | In his tenure, Shull has emphasized merchandising national brands, expanding Express convenience stores, strengthening the Exchange's online presence and reducing costs to increase earnings and the dividend paid to military quality-of-life programs from those earnings.<ref name="The Army & Air Force Exchange 2022 Mission Report" /><ref>{{Cite web |last=Debter |first=Lauren |date=7 July 2023 |title=Why It Took a Civilian to Save the Military's $8.5 Billion Retail Operation |url=https://www.forbes.com/sites/laurendebter/2023/07/07/why-it-took-a-civilian-to-save-the-militarys-85-billion-retail-operation/?sh=6c2948303e2e |website=Forbes.com}}</ref> | ||