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HealthCare.gov: Difference between revisions
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In its third week of operations, technical problems continued. A [[CNN.com]] article highlighted the "maddeningly long wait times" as an issue.<ref name='reuters'>{{cite news|url=http://uk.reuters.com/article/uk-usa-healthcare-technology-insight-idUKBRE99G06120131017|archive-url=https://web.archive.org/web/20160112154445/http://uk.reuters.com/article/uk-usa-healthcare-technology-insight-idUKBRE99G06120131017|url-status=dead|archive-date=January 12, 2016|title=As Obamacare tech woes mounted, contractor payments soared|date=17 October 2013|access-date=17 October 2013|first=Sharon|last=Begley|work=Reuters}}</ref> A variety of other problems included broken pull-down menus that have only worked intermittently, for example.<ref name='usatoday'/> | In its third week of operations, technical problems continued. A [[CNN.com]] article highlighted the "maddeningly long wait times" as an issue.<ref name='reuters'>{{cite news|url=http://uk.reuters.com/article/uk-usa-healthcare-technology-insight-idUKBRE99G06120131017|archive-url=https://web.archive.org/web/20160112154445/http://uk.reuters.com/article/uk-usa-healthcare-technology-insight-idUKBRE99G06120131017|url-status=dead|archive-date=January 12, 2016|title=As Obamacare tech woes mounted, contractor payments soared|date=17 October 2013|access-date=17 October 2013|first=Sharon|last=Begley|work=Reuters}}</ref> A variety of other problems included broken pull-down menus that have only worked intermittently, for example.<ref name='usatoday'/> | ||
[[Todd Park]], the U.S. [[chief technology officer]], initially said on October 6 that the [[glitch]]es{{clarify|date=April 2015}} were caused by unexpected high volume when the site drew 250,000 simultaneous users instead of the 50,000-60,000 expected. He claimed that the site would have worked with fewer simultaneous users. More than 8.1 million people visited the site from October 1 to 4.<ref name='usatoday'>{{cite web|url=https://www.usatoday.com/story/news/nation/2013/10/05/health-care-website-repairs/2927597/|title=Obama adviser: Demand overwhelmed HealthCare.gov|author=Tim Mullaney|work=[[USA Today]]|date=6 October 2013|access-date=17 October 2013}}</ref> White House officials subsequently conceded that it was not just an issue of volume, but involved software and systems design issues.<ref name=":0" /> For example, consumers are required to create an account before being able to compare plans, and the registration process may have created a bottleneck that led to the long wait times.<ref name=":2">{{cite news|title = Obama on healthcare sign-up glitches: 'It's going to get fixed'|date = 21 October 2013|url = http://www.latimes.com/nation/politics/politicsnow/la-obama-healthcare-obamacare-signup-fix-20131021,0,6297787.story|last1 = Parsons|first1 = Christi|last2 = Levey|first2 = Noam|work = | [[Todd Park]], the U.S. [[chief technology officer]], initially said on October 6 that the [[glitch]]es{{clarify|date=April 2015}} were caused by unexpected high volume when the site drew 250,000 simultaneous users instead of the 50,000-60,000 expected. He claimed that the site would have worked with fewer simultaneous users. More than 8.1 million people visited the site from October 1 to 4.<ref name='usatoday'>{{cite web|url=https://www.usatoday.com/story/news/nation/2013/10/05/health-care-website-repairs/2927597/|title=Obama adviser: Demand overwhelmed HealthCare.gov|author=Tim Mullaney|work=[[USA Today]]|date=6 October 2013|access-date=17 October 2013}}</ref> White House officials subsequently conceded that it was not just an issue of volume, but involved software and systems design issues.<ref name=":0" /> For example, consumers are required to create an account before being able to compare plans, and the registration process may have created a bottleneck that led to the long wait times.<ref name=":2">{{cite news|title = Obama on healthcare sign-up glitches: 'It's going to get fixed'|date = 21 October 2013|url = http://www.latimes.com/nation/politics/politicsnow/la-obama-healthcare-obamacare-signup-fix-20131021,0,6297787.story|last1 = Parsons|first1 = Christi|last2 = Levey|first2 = Noam|work = Los Angeles Times|access-date = 21 October 2013}}</ref> Also, stress tests done by contractors 1 day before the launch date revealed that the site became too slow with only 1,100 simultaneous users, nowhere near even the 50,000-60,000 expected.<ref name="nbcpolitics">{{cite web|url=http://nbcpolitics.nbcnews.com/_news/2013/11/06/21337298-stress-tests-show-healthcaregov-was-overloaded?lite|title='Stress tests' show Healthcare.gov was overloaded|author=Frank Thorp|work=[[NBC News]]|date=6 November 2013|access-date=18 November 2013}}</ref> | ||
Despite later comments, concerns about the readiness of the exchanges had been raised in March 2013, by Henry Chao, the deputy chief information officer at the Centers for Medicare and Medicaid Services (CMS), who had said that "let's just make sure it's not a third-world experience". A colleague of his, Gary Cohen, had also remarked, "Everyone recognizes that day one will not be perfect." Even by 2011, when the CMS awarded its private sector contracts, most of the ACA regulations and implementation measures were still in flux.<ref name='reuters'/> | Despite later comments, concerns about the readiness of the exchanges had been raised in March 2013, by Henry Chao, the deputy chief information officer at the Centers for Medicare and Medicaid Services (CMS), who had said that "let's just make sure it's not a third-world experience". A colleague of his, Gary Cohen, had also remarked, "Everyone recognizes that day one will not be perfect." Even by 2011, when the CMS awarded its private sector contracts, most of the ACA regulations and implementation measures were still in flux.<ref name='reuters'/> | ||
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===Fake websites=== | ===Fake websites=== | ||
Before HealthCare.gov went online, there was concern about misleading or fake websites at the state or local level.<ref>{{cite news|last=Kelsey|first=Miller|title=Officials Worry Fake Health Exchange Websites Could Defraud, Confuse Consumers|url=http://www.huffingtonpost.com/2013/09/13/fake-health-exchange-websites_n_3916399.html|access-date=4 December 2013|newspaper=Huffington Post|date=13 September 2013}}</ref> In early December 2013, a third fake health insurance site was shut down in [[Kentucky]].<ref>{{cite news|last=Lisa|first=Bernard-Kuhn|title=Ky. shuts down 3rd fake Obamacare website|url=http://news.cincinnati.com/article/20131203/NEWS0103/312030083/Ky-shuts-down-3rd-fake-Obamacare-website|access-date=4 December 2013|newspaper=Cincinnati.com|date=3 December 2013}}</ref> [[California]] Democratic Party politicians condemned a California Republican Party-created website which resembled the state's official Obamacare sign-up website but provided political criticisms of the law instead of insurance coverage.<ref>{{cite news|last=Melanie|first=Mason|title=Rep. Janice Hahn calls on state GOP to take down 'fake' Obamacare site |url=http://www.latimes.com/local/political/la-me-pc-gop-healthcare-site-20131204,0,722113.story |access-date=4 December 2013|newspaper=Los Angeles Times|date=4 December 2013}}</ref><ref>{{cite web|url=https://abcnews.go.com/blogs/politics/2013/12/california-republicans-defend-fake-obamacare-site/|title=California Republicans Defend Fake Obamacare Site|author=ABC News|work=ABC News}}</ref><ref>{{cite web|url=http://www.latimes.com/business/hiltzik/la-fi-mh-underhanded-20131202-story.html|title=An underhanded anti-Obamacare stunt by the California GOP [updated]|author=Los Angeles Times|date=2 December 2013|work= | Before HealthCare.gov went online, there was concern about misleading or fake websites at the state or local level.<ref>{{cite news|last=Kelsey|first=Miller|title=Officials Worry Fake Health Exchange Websites Could Defraud, Confuse Consumers|url=http://www.huffingtonpost.com/2013/09/13/fake-health-exchange-websites_n_3916399.html|access-date=4 December 2013|newspaper=Huffington Post|date=13 September 2013}}</ref> In early December 2013, a third fake health insurance site was shut down in [[Kentucky]].<ref>{{cite news|last=Lisa|first=Bernard-Kuhn|title=Ky. shuts down 3rd fake Obamacare website|url=http://news.cincinnati.com/article/20131203/NEWS0103/312030083/Ky-shuts-down-3rd-fake-Obamacare-website|access-date=4 December 2013|newspaper=Cincinnati.com|date=3 December 2013}}</ref> [[California]] Democratic Party politicians condemned a California Republican Party-created website which resembled the state's official Obamacare sign-up website but provided political criticisms of the law instead of insurance coverage.<ref>{{cite news|last=Melanie|first=Mason|title=Rep. Janice Hahn calls on state GOP to take down 'fake' Obamacare site |url=http://www.latimes.com/local/political/la-me-pc-gop-healthcare-site-20131204,0,722113.story |access-date=4 December 2013|newspaper=Los Angeles Times|date=4 December 2013}}</ref><ref>{{cite web|url=https://abcnews.go.com/blogs/politics/2013/12/california-republicans-defend-fake-obamacare-site/|title=California Republicans Defend Fake Obamacare Site|author=ABC News|work=ABC News}}</ref><ref>{{cite web|url=http://www.latimes.com/business/hiltzik/la-fi-mh-underhanded-20131202-story.html|title=An underhanded anti-Obamacare stunt by the California GOP [updated]|author=Los Angeles Times|date=2 December 2013|work=Los Angeles Times}}</ref> | ||
===Privately-operated exchanges=== | ===Privately-operated exchanges=== | ||